Notation based on Specified Commercial Transaction Law
■ Sales price of products, timing of payment for products, and payment method 1. Sales price of products: 1,000 yen to 30,000 yen (excluding tax)
2. Payment date: After confirming the order, before sending the product or when receiving the product E-mail address cash on delivery Not currently supported.
The bank transfer fee is extremely excruciating, but the customer is responsible for the cost.
■ Product delivery (shipping and delivery)
1. Incidental costs other than the product price such as shipping fee Shipping fee will be charged for all products. (Except when using separate campaigns and coupons) Shipping fee is set according to the shipping company's shipping method and shipping size.
2. Delivery time of products etc. Usually, we will ship within 2-3 business days on weekdays, excluding weekends and holidays from order confirmation and payment confirmation. However, we will ship the ordered products approximately 30 to 40 days after the order is confirmed and payment is confirmed. *The shipping schedule will change depending on the product condition and the arrival status, but in that case we will contact you. If you order more than 2 pairs and cannot prepare the items at the same time, the items will be shipped together. However, if it takes a long time to receive it, we will contact you by e-mail that it will be shipped separately. If the driver is absent at the time of delivery, please be sure to contact the sales office listed in the absence form within 7 days. Please note that if the customer does not receive the parcel after the storage period for the absent package (7 days), we will raise it to our company.
■Returnability and conditions [For ordered products]
*We are producing one pair each after receiving the order. Therefore, we do not accept returns or exchanges. Thank you in advance for your understanding.
*If you are considering purchasing for the first time, we recommend that you check the color, size, and comfort at the store before purchasing.
1. If you would like to exchange/return, please contact us by email. *If you do not receive a reply from us, you may not be able to reply due to some mistake, or there is a possibility that the email has not arrived here due to the operation of virus software, so you can not confirm or delay There are cases.
However, please note that we cannot accept cases that apply to the following items.
□Products that have been delivered for more than 7 days □Products that have been used by the customer once (*No damage to the bottom used at the entrance, etc.)
□ The product that is damaged or damaged by the customer □ If the size does not match the ordered product □ Special product such as sale □ Product purchased from a site other than this site □ If the product package (shoe box) is lost (directly to the shoe box (Including the case of pasting the invoice of the transportation.)
□If you have lost the "delivery slip" or have not sent it
2. If you receive a defective or damaged product, please check to see if the product you ordered is different from the one you ordered. We take great care in terms of product quality, but if the product is damaged or soiled, please contact us within 7 days of delivery. We will immediately respond to returns and exchanges. Our company will bear the shipping fee in this case. When returning the product, please send it to us by freight collect. *However, please note that items that are out of stock (including ordered items) may not be exchanged.
3. About returned goods Within 7 days after delivery, please contact us by e-mail with the name of the orderer, the name of the product you purchased, the reason for the return, etc. We will send you an email with instructions on how to return the item. After confirming the contact from us, please fill out the necessary items on the return receipt form and send the product back. Customers are responsible for the shipping charges for returns due to customer reasons only. Please note.
□ Destination of returned goods Lotka Design Co., Ltd. Room 201 Fukkasou No. 1-9-7 Hirano, Koto-ku, Tokyo 135-0023
4. About exchange Within 7 days after delivery, please inform us of the name of the orderer, the product name you purchased, the size you want to exchange, etc. by email. We will send you an email with instructions on how to redeem. After confirming the contact with us, please return the product.
□ Shipping cost for replacement due to customer's convenience ・When returning to us, please wrap it in the shoe box exactly as you sent it, and send it by freight collect.・Shipping fee from our company to the customer is free only for the first exchange. -Customers will be responsible for the round-trip shipping charges for the second and subsequent exchanges. Please note that we will ship the exchanged item by freight collect.
□ In some cases, the size may be out of order and cannot be replaced. In that case, please note that it will be returned.
■ Refund support □ In the case of credit card payment ・We will cancel the processing of card payment after the returned product arrives. -If the item price has not been debited... We will cancel the card payment process.・If the price of the product has already been deducted... The credit card company will process the refund. Please contact your credit card company as the processing time will vary depending on the card company.
□ In the case of bank transfer Please inform us of your bank account by email and we will refund directly to you. We will refund you after deducting the settlement fee of 324 yen and the refund fee of 2,160 yen. We will transfer the total of [Product price (tax included) + Shipping fee-Refund fee] to your account. Please note that the transfer process may take up to 10 days.